Measuring Sustainable Service Quality of Malaysian Water and Sewerage Companies: A Pilot Study
Objective: The aim of this paper is to evaluate the reliability and validity of the sustainable service quality or SUSSERV instrument prior it implementation to measure service quality and sustainability among the water and sewerage companies. Methodology: The random survey data from 30 questionnair...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/24812/1/2nd%20IRC%202017%2050.pdf |