Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
It has been established in the literature that there exist consistent justification for the effect of customer satisfaction and service quality on customer loyalty in most service industries.However, substantial numbers of these studies were conducted in advanced countries ranging from the United St...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/24873/1/2nd%20IRC%202017%20103.pdf |