Operational risk management and customer complaints: the role of product complexity as a moderator.

Purpose – The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the relationship between the operational risk management and customer complaints. Design/methodology/approach – This...

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Detalhes bibliográficos
Main Authors: Abdul Rahim, Noor Fareen, Ahmed, Essia Ries, Sarkawi, Mohammad Nizam, Jaafar, Abdul Rahman, Shamsuddin, Jauriyah
Formato: Artigo
Idioma:English
Publicado em: Emerald Publishing Limited 2019
Assuntos:
Acesso em linha:https://repo.uum.edu.my/id/eprint/26551/1/BIT%2026%208%202019%202486%20%202513.pdf