Operational risk management and customer complaints: the role of product complexity as a moderator.
Purpose – The purpose of this paper is to examine the relationship between operational risk management and customer complaints. It also determines whether product complexity moderates the relationship between the operational risk management and customer complaints. Design/methodology/approach – This...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Publishing Limited
2019
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/26551/1/BIT%2026%208%202019%202486%20%202513.pdf |