Leaders communication practices in TQM implementation

There are ample established evidences on leadership as a critical success factors of TQM implementation and as mentioned by many authors is leadership, communication is proven to be the key skill for leaders. With the right communication skills being practiced by leaders, the team members or subor...

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Main Authors: Samsudin, Sharina, Taib, Che Azlan, Yusoff, Rushami Zien
Format: Article
Language:English
Published: GBSE 2020
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/27311/1/JGBSE%206%2017%202020%2096%20106.pdf
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author Samsudin, Sharina
Taib, Che Azlan
Yusoff, Rushami Zien
author_facet Samsudin, Sharina
Taib, Che Azlan
Yusoff, Rushami Zien
author_sort Samsudin, Sharina
collection UUM
description There are ample established evidences on leadership as a critical success factors of TQM implementation and as mentioned by many authors is leadership, communication is proven to be the key skill for leaders. With the right communication skills being practiced by leaders, the team members or subordinates will be motivated to support and achieve the organization’s target. In addition, their commitment and cooperation will enhance the quality and productivity of the organization. Based on the findings from in-depth interviews conducted with 14 managers in various position, whom are from five manufacturing organizations in Malaysia, two of which are local organizations, two eastern and one representing western organization. The study concluded that, there is one main practice of communication applied by all organization, which is regulative function of communication practices. The second most practices is management function and followed by integrative-task oriented function. And, in most of these organizations, the functions are blend together with persuasive function. In conclusion, the communication practiced by leaders pertaining TQM implementation in manufacturing organizations who address the reasons of implementation, explanation of procedures with a blend of leadership persuasive skills will enhance the success of TQM implementation.
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spelling uum-273112020-07-30T02:34:00Z https://repo.uum.edu.my/id/eprint/27311/ Leaders communication practices in TQM implementation Samsudin, Sharina Taib, Che Azlan Yusoff, Rushami Zien HD28 Management. Industrial Management There are ample established evidences on leadership as a critical success factors of TQM implementation and as mentioned by many authors is leadership, communication is proven to be the key skill for leaders. With the right communication skills being practiced by leaders, the team members or subordinates will be motivated to support and achieve the organization’s target. In addition, their commitment and cooperation will enhance the quality and productivity of the organization. Based on the findings from in-depth interviews conducted with 14 managers in various position, whom are from five manufacturing organizations in Malaysia, two of which are local organizations, two eastern and one representing western organization. The study concluded that, there is one main practice of communication applied by all organization, which is regulative function of communication practices. The second most practices is management function and followed by integrative-task oriented function. And, in most of these organizations, the functions are blend together with persuasive function. In conclusion, the communication practiced by leaders pertaining TQM implementation in manufacturing organizations who address the reasons of implementation, explanation of procedures with a blend of leadership persuasive skills will enhance the success of TQM implementation. GBSE 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/27311/1/JGBSE%206%2017%202020%2096%20106.pdf Samsudin, Sharina and Taib, Che Azlan and Yusoff, Rushami Zien (2020) Leaders communication practices in TQM implementation. Journal of Global Business and Social Entrepreneurship (GBSE), 6 (17). pp. 98-106. ISSN 2462-1714 http://gbse.com.my/#portfolio
spellingShingle HD28 Management. Industrial Management
Samsudin, Sharina
Taib, Che Azlan
Yusoff, Rushami Zien
Leaders communication practices in TQM implementation
title Leaders communication practices in TQM implementation
title_full Leaders communication practices in TQM implementation
title_fullStr Leaders communication practices in TQM implementation
title_full_unstemmed Leaders communication practices in TQM implementation
title_short Leaders communication practices in TQM implementation
title_sort leaders communication practices in tqm implementation
topic HD28 Management. Industrial Management
url https://repo.uum.edu.my/id/eprint/27311/1/JGBSE%206%2017%202020%2096%20106.pdf
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