Application of lean practice in UUM parcel centre
The application of lean thinking in service industry required high knowledge and experience of lean concepts to know what needs to be done and is complementary to strategic decision making (Maleyeff, Management Decision, 2006). However, the similarity of service industry and manufacturing are very s...
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2020
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| Online Access: | https://repo.uum.edu.my/id/eprint/28364/1/STMLGG%2002%2018%202020%2065-69.pdf |
| _version_ | 1825805797298274304 |
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| author | Chow Kah Jun, Thomas Iteng, Rosman |
| author_facet | Chow Kah Jun, Thomas Iteng, Rosman |
| author_sort | Chow Kah Jun, Thomas |
| collection | UUM |
| description | The application of lean thinking in service industry required high knowledge and experience of lean concepts to know what needs to be done and is complementary to strategic decision making (Maleyeff, Management Decision, 2006). However, the similarity of service industry and manufacturing are very small which can result in difficult to implement lean in specific organization. One of the difficulties is deciding which of the many lean tools to apply and when to apply them. Lean implementation is a transformational process and needs to support organizational development alongside process improvement (Jones D. a., 2000). This research presents a comprehensive lean approach, based on Value Stream Management, which make the possibilities to enhance the performance of a service, by determining and tackling its criticalities. The study is motivated by the growing need to extend lean concepts to the service industry and by a minimum availability of operating tools to support technical staff in this effort. To validate the approach, an application concerning UUM Parcel Centre submitting parcel process is presented. Result demonstrate the quality of the approach and confirm the significant improvements that can be obtained with the application of lean thinking in the service context (Liker, 2000). With the success of application of the VSM in UUM Parcel Centre process, three processes in the current state map had been combined into one single process using digital computing. This result in reducing 12 minutes in total lead time which is 8.7 percentage in the future state map. Hence, UUM Parcel Centre can be more advance and efficient with implementing elements of Industry 4.0 technologies. |
| first_indexed | 2024-07-04T06:38:07Z |
| format | Article |
| id | uum-28364 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:38:07Z |
| publishDate | 2020 |
| publisher | Universiti Utara Malaysia |
| record_format | eprints |
| spelling | uum-283642021-10-25T02:33:19Z https://repo.uum.edu.my/id/eprint/28364/ Application of lean practice in UUM parcel centre Chow Kah Jun, Thomas Iteng, Rosman HD28 Management. Industrial Management The application of lean thinking in service industry required high knowledge and experience of lean concepts to know what needs to be done and is complementary to strategic decision making (Maleyeff, Management Decision, 2006). However, the similarity of service industry and manufacturing are very small which can result in difficult to implement lean in specific organization. One of the difficulties is deciding which of the many lean tools to apply and when to apply them. Lean implementation is a transformational process and needs to support organizational development alongside process improvement (Jones D. a., 2000). This research presents a comprehensive lean approach, based on Value Stream Management, which make the possibilities to enhance the performance of a service, by determining and tackling its criticalities. The study is motivated by the growing need to extend lean concepts to the service industry and by a minimum availability of operating tools to support technical staff in this effort. To validate the approach, an application concerning UUM Parcel Centre submitting parcel process is presented. Result demonstrate the quality of the approach and confirm the significant improvements that can be obtained with the application of lean thinking in the service context (Liker, 2000). With the success of application of the VSM in UUM Parcel Centre process, three processes in the current state map had been combined into one single process using digital computing. This result in reducing 12 minutes in total lead time which is 8.7 percentage in the future state map. Hence, UUM Parcel Centre can be more advance and efficient with implementing elements of Industry 4.0 technologies. Universiti Utara Malaysia 2020 Article NonPeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28364/1/STMLGG%2002%2018%202020%2065-69.pdf Chow Kah Jun, Thomas and Iteng, Rosman (2020) Application of lean practice in UUM parcel centre. Symposium on Technology Management and Logistics (STML Go Green) 2019: Operations Management , Volume 2, 2 (18). pp. 65-69. ISSN eISBN 978-967-2276-24-1 |
| spellingShingle | HD28 Management. Industrial Management Chow Kah Jun, Thomas Iteng, Rosman Application of lean practice in UUM parcel centre |
| title | Application of lean practice in UUM parcel centre |
| title_full | Application of lean practice in UUM parcel centre |
| title_fullStr | Application of lean practice in UUM parcel centre |
| title_full_unstemmed | Application of lean practice in UUM parcel centre |
| title_short | Application of lean practice in UUM parcel centre |
| title_sort | application of lean practice in uum parcel centre |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/28364/1/STMLGG%2002%2018%202020%2065-69.pdf |
| work_keys_str_mv | AT chowkahjunthomas applicationofleanpracticeinuumparcelcentre AT itengrosman applicationofleanpracticeinuumparcelcentre |