Investigating the critical success factors of lean implementation in UUM Library

Today, many organizations in the manufacturing sector has used the Lean approach to reduce their cost and increase productivity. However, only a few service sectors implement the Lean approach including the academic library. Since some of the service sectors have implemented lean, there would be cri...

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Bibliographic Details
Main Authors: Wong, Li Sheng, Osman, Wan Nadzri
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/28372/1/STMLGG%2002%2026%202020%2094-96.pdf