Study about relationship between service quality orientation and customer satisfaction at UUM Parcel Centre Student UUM
Service quality is an assessment on how well a service being delivered in relation to customer expectation. Service quality is a focused evaluation that reflects the customer’s perception towards specific dimensions of service; namely reliability, responsiveness, assurance, empathy, and tangibles. C...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2020
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| Online Access: | https://repo.uum.edu.my/id/eprint/28412/1/STMLGG%2001%2012%202020%2041-44.pdf |