Quality management practices and the impact on organizational performance

This study aimed at assessing the association of QMPs (Quality Management Practices) with organizational performance. This study also examined the level of QMPs and measured the level of organizational performance in the retail industry of Sungai Siput (U), Perak in Malaysia. The sample size of stud...

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Detalhes bibliográficos
Principais autores: Chan, Shiau Chin, Othman, Abdul Aziz
Formato: Artigo
Idioma:English
Publicado em: Universiti Utara Malaysia 2020
Assuntos:
Acesso em linha:https://repo.uum.edu.my/id/eprint/28423/1/STMLGG%2001%2021%202020%2071-74.pdf