A study of customer satisfaction in UUM Parcel Centre (UPC) service at Bukit Kachi
Customer satisfaction is the most widely used tool for measuring the performance of the business. This study aims to examine customer satisfaction with the UUM Parcel Centre (UPC) service. Customer satisfaction was measured based on the five dimensions of service quality (i.e. tangible, reliability,...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2020
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/28440/1/STMLGG%2001%2038%202020%20129-131.pdf |