The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship. The conceptual...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Emerald Group Publishing Limited
2020
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| Online Access: | https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf |
| _version_ | 1825805835946688512 |
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| author | Abdullah, Haim Hilman Abdualmajed Ali, Gamal Gorondutse, Abdullahi Hassan |
| author_facet | Abdullah, Haim Hilman Abdualmajed Ali, Gamal Gorondutse, Abdullahi Hassan |
| author_sort | Abdullah, Haim Hilman |
| collection | UUM |
| description | The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship.
The conceptual model for this study was developed based on the literature review of TQM, OC and SME performance. As the research framework, a self-administered questionnaire was used to collect data from managers/owners of SMEs in the Riyadh, Mecca and Eastern regions of the Kingdom of Saudi Arabia. The instrument was evaluated for its validity and reliability. A structural equation model was designed to examine the relationships, using PLS 3.0. Statistical outcomes add to the literature through displaying a positive direct effect of TQM and OC on SMEs’ performance, and a significant and positive indirect effect of TQM on SMEs’ performance through OC. The quantitative cross-sectional research design investigated a sample of manufacturing SMEs. Future research could use qualitative techniques or a case study approach for further information analysis.
Keywords |
| first_indexed | 2024-07-04T06:38:44Z |
| format | Article |
| id | uum-28637 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:38:44Z |
| publishDate | 2020 |
| publisher | Emerald Group Publishing Limited |
| record_format | eprints |
| spelling | uum-286372022-04-11T09:50:48Z https://repo.uum.edu.my/id/eprint/28637/ The relationship between TQM and SMEs’ performance: The mediating role of organizational culture Abdullah, Haim Hilman Abdualmajed Ali, Gamal Gorondutse, Abdullahi Hassan HD Industries. Land use. Labor HD28 Management. Industrial Management The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship. The conceptual model for this study was developed based on the literature review of TQM, OC and SME performance. As the research framework, a self-administered questionnaire was used to collect data from managers/owners of SMEs in the Riyadh, Mecca and Eastern regions of the Kingdom of Saudi Arabia. The instrument was evaluated for its validity and reliability. A structural equation model was designed to examine the relationships, using PLS 3.0. Statistical outcomes add to the literature through displaying a positive direct effect of TQM and OC on SMEs’ performance, and a significant and positive indirect effect of TQM on SMEs’ performance through OC. The quantitative cross-sectional research design investigated a sample of manufacturing SMEs. Future research could use qualitative techniques or a case study approach for further information analysis. Keywords Emerald Group Publishing Limited 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf Abdullah, Haim Hilman and Abdualmajed Ali, Gamal and Gorondutse, Abdullahi Hassan (2020) The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69 (1). pp. 61-84. ISSN 1741-0401 DOI 10.1108/IJPPM-02-2019-0059 DOI 10.1108/IJPPM-02-2019-0059 |
| spellingShingle | HD Industries. Land use. Labor HD28 Management. Industrial Management Abdullah, Haim Hilman Abdualmajed Ali, Gamal Gorondutse, Abdullahi Hassan The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title | The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title_full | The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title_fullStr | The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title_full_unstemmed | The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title_short | The relationship between TQM and SMEs’ performance: The mediating role of organizational culture |
| title_sort | relationship between tqm and smes performance the mediating role of organizational culture |
| topic | HD Industries. Land use. Labor HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf |
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