The relationship between TQM and SMEs’ performance: The mediating role of organizational culture

The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship. The conceptual...

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Main Authors: Abdullah, Haim Hilman, Abdualmajed Ali, Gamal, Gorondutse, Abdullahi Hassan
Format: Article
Language:English
Published: Emerald Group Publishing Limited 2020
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf
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author Abdullah, Haim Hilman
Abdualmajed Ali, Gamal
Gorondutse, Abdullahi Hassan
author_facet Abdullah, Haim Hilman
Abdualmajed Ali, Gamal
Gorondutse, Abdullahi Hassan
author_sort Abdullah, Haim Hilman
collection UUM
description The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship. The conceptual model for this study was developed based on the literature review of TQM, OC and SME performance. As the research framework, a self-administered questionnaire was used to collect data from managers/owners of SMEs in the Riyadh, Mecca and Eastern regions of the Kingdom of Saudi Arabia. The instrument was evaluated for its validity and reliability. A structural equation model was designed to examine the relationships, using PLS 3.0. Statistical outcomes add to the literature through displaying a positive direct effect of TQM and OC on SMEs’ performance, and a significant and positive indirect effect of TQM on SMEs’ performance through OC. The quantitative cross-sectional research design investigated a sample of manufacturing SMEs. Future research could use qualitative techniques or a case study approach for further information analysis. Keywords
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spelling uum-286372022-04-11T09:50:48Z https://repo.uum.edu.my/id/eprint/28637/ The relationship between TQM and SMEs’ performance: The mediating role of organizational culture Abdullah, Haim Hilman Abdualmajed Ali, Gamal Gorondutse, Abdullahi Hassan HD Industries. Land use. Labor HD28 Management. Industrial Management The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance relationship. The conceptual model for this study was developed based on the literature review of TQM, OC and SME performance. As the research framework, a self-administered questionnaire was used to collect data from managers/owners of SMEs in the Riyadh, Mecca and Eastern regions of the Kingdom of Saudi Arabia. The instrument was evaluated for its validity and reliability. A structural equation model was designed to examine the relationships, using PLS 3.0. Statistical outcomes add to the literature through displaying a positive direct effect of TQM and OC on SMEs’ performance, and a significant and positive indirect effect of TQM on SMEs’ performance through OC. The quantitative cross-sectional research design investigated a sample of manufacturing SMEs. Future research could use qualitative techniques or a case study approach for further information analysis. Keywords Emerald Group Publishing Limited 2020 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf Abdullah, Haim Hilman and Abdualmajed Ali, Gamal and Gorondutse, Abdullahi Hassan (2020) The relationship between TQM and SMEs’ performance: The mediating role of organizational culture. International Journal of Productivity and Performance Management, 69 (1). pp. 61-84. ISSN 1741-0401 DOI 10.1108/IJPPM-02-2019-0059 DOI 10.1108/IJPPM-02-2019-0059
spellingShingle HD Industries. Land use. Labor
HD28 Management. Industrial Management
Abdullah, Haim Hilman
Abdualmajed Ali, Gamal
Gorondutse, Abdullahi Hassan
The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title_full The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title_fullStr The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title_full_unstemmed The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title_short The relationship between TQM and SMEs’ performance: The mediating role of organizational culture
title_sort relationship between tqm and smes performance the mediating role of organizational culture
topic HD Industries. Land use. Labor
HD28 Management. Industrial Management
url https://repo.uum.edu.my/id/eprint/28637/1/Relationship%20between%20TQM%20and%20SMEs%3B%20performance.pdf
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