The Implementation of ISO 9001:2015 To Improve Quality of Service at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia (UUM)
The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. Th...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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UUM Press
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/29505/1/JTOM%2013%2002%202018%2067-77.pdf https://doi.org/10.32890/jtom2018.13.2.7 |