The Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nev...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia Press
2008
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| Online Access: | https://repo.uum.edu.my/id/eprint/30632/1/MMJ%2012%201%262%202008%2069-88.pdf http://dx.doi.org/10.32890/mmj.12.1-2.2008.8953 |