Success factor in the implementation of TQM in public service agencies
This study aims specifically to determine factors contributing to the success of TQM implementation in selected goverment agencies. A total of six goverment agencies nominated for the Prime Minister Quality Awards were studied. A qualitative method was employed in which data were collected through u...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2003
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/325/1/Mazanah_Muhammad.pdf |