Service performance and ISO 9000: Exploring the Academic Library Users Satisfaction (ALUS) model as proxy for university quality level
This study aims to examine a first-order CFA model designed to test the multi-facet of academic library user satisfaction theoretical construct. Particularly, the study aims to test the hypothesis that ALUS (Academic Library Users Satisfaction) is a multidimensional construct consisted of five facto...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/4823/5/Che_az1.pdf https://repo.uum.edu.my/id/eprint/4823/6/Che_az.pdf |