The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia
The globalization and liberalization of the world economic system have brought us to an era where global competition is highly intense. The introduction of new technology and systems has greatly afected the performance of organizations. Quality is widely recognized as one of the important discipline...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2000
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/494/1/Khairul__W_A_R_Mohd_Ali.pdf |
| _version_ | 1803624136454438912 |
|---|---|
| author | Mohd Ali, Khairul Anuar Yusoff, Rushami Zien Abas, Zakaria |
| author_facet | Mohd Ali, Khairul Anuar Yusoff, Rushami Zien Abas, Zakaria |
| author_sort | Mohd Ali, Khairul Anuar |
| collection | UUM |
| description | The globalization and liberalization of the world economic system have brought us to an era where global competition is highly intense. The introduction of new technology and systems has greatly afected the performance of organizations. Quality is widely recognized as one of the important disciplines and strategies for competitiveness. This study examines the relationship between quality management practices and the productivity in revenue and cost management in local authorities. Three hundred twenty managers from eighty organizations participated in this study. Disproportionate stratified random sampling was used as the sampling techniquefrom the population frame and the data were gathered through seIf-administered structured questionnaires. The results of the regression analysis showed that only two constructs among the seven quality management practices were found to be significantly related to productivity in revenue and cost management. The construct for employee focus has a positive*association with the productivity in revenue and cost management whereas process management has a signifcant inverse relationship with the productivity in revenueand cost management. Thus, local authorities need to address these two constructs in order to achieve a higher level of productivity in revenue and cost management |
| first_indexed | 2024-07-04T05:13:35Z |
| format | Article |
| id | uum-494 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:13:35Z |
| publishDate | 2000 |
| publisher | Universiti Utara Malaysia |
| record_format | dspace |
| spelling | uum-4942015-06-28T01:22:17Z https://repo.uum.edu.my/id/eprint/494/ The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia Mohd Ali, Khairul Anuar Yusoff, Rushami Zien Abas, Zakaria HD28 Management. Industrial Management JS Local government Municipal government The globalization and liberalization of the world economic system have brought us to an era where global competition is highly intense. The introduction of new technology and systems has greatly afected the performance of organizations. Quality is widely recognized as one of the important disciplines and strategies for competitiveness. This study examines the relationship between quality management practices and the productivity in revenue and cost management in local authorities. Three hundred twenty managers from eighty organizations participated in this study. Disproportionate stratified random sampling was used as the sampling techniquefrom the population frame and the data were gathered through seIf-administered structured questionnaires. The results of the regression analysis showed that only two constructs among the seven quality management practices were found to be significantly related to productivity in revenue and cost management. The construct for employee focus has a positive*association with the productivity in revenue and cost management whereas process management has a signifcant inverse relationship with the productivity in revenueand cost management. Thus, local authorities need to address these two constructs in order to achieve a higher level of productivity in revenue and cost management Universiti Utara Malaysia 2000 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/494/1/Khairul__W_A_R_Mohd_Ali.pdf Mohd Ali, Khairul Anuar and Yusoff, Rushami Zien and Abas, Zakaria (2000) The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia. Malaysian Management Journal, 5 (1&2). pp. 17-33. ISSN 0128-6226 http://mmj.uum.edu.my |
| spellingShingle | HD28 Management. Industrial Management JS Local government Municipal government Mohd Ali, Khairul Anuar Yusoff, Rushami Zien Abas, Zakaria The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title | The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title_full | The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title_fullStr | The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title_full_unstemmed | The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title_short | The relationship between quality management practices and productivity in revenue and cost management: A study of local authorities in Peninsular Malaysia |
| title_sort | relationship between quality management practices and productivity in revenue and cost management a study of local authorities in peninsular malaysia |
| topic | HD28 Management. Industrial Management JS Local government Municipal government |
| url | https://repo.uum.edu.my/id/eprint/494/1/Khairul__W_A_R_Mohd_Ali.pdf |
| work_keys_str_mv | AT mohdalikhairulanuar therelationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia AT yusoffrushamizien therelationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia AT abaszakaria therelationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia AT mohdalikhairulanuar relationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia AT yusoffrushamizien relationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia AT abaszakaria relationshipbetweenqualitymanagementpracticesandproductivityinrevenueandcostmanagementastudyoflocalauthoritiesinpeninsularmalaysia |