Challenges in managing change toward total quality management
The link and interface between Total Quality Management (TQM) and managing change lay on the ground that TQM is one of the mechanisms for organisational change. Many organisations in both private and public sectors have plunged into implementing TQM that was expected to llead to improved overall per...
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| Format: | Article |
| Language: | English |
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UUM College of Business
2000
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| Online Access: | https://repo.uum.edu.my/id/eprint/498/1/Abdul_Halim_Abdul_Majid.pdf |
| _version_ | 1803624137406545920 |
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| author | Abdul Majid, Abdul Halim |
| author_facet | Abdul Majid, Abdul Halim |
| author_sort | Abdul Majid, Abdul Halim |
| collection | UUM |
| description | The link and interface between Total Quality Management (TQM) and managing change lay on the ground that TQM is one of the mechanisms for organisational change. Many organisations in both private and public sectors have plunged into implementing TQM that was expected to llead to improved overall performance, but for most, results have been mixed at best. Therefore, this paper discusses the organisational changes that will take place in adopting TQM, how the changes are to be managed and the complexities faced by the organisation in accepting the changes, in terms of organisational structure, system, concepts, behaviour, politics and culture. The structure in which organisational issues are classified into three dimensions or levels-conceptual, system and procedural-derived from the work of Date and Cooper (1993) will be applied throughout this paper as the main basis of discussion. |
| first_indexed | 2024-07-04T05:13:36Z |
| format | Article |
| id | uum-498 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:13:36Z |
| publishDate | 2000 |
| publisher | UUM College of Business |
| record_format | dspace |
| spelling | uum-4982010-08-10T00:55:30Z https://repo.uum.edu.my/id/eprint/498/ Challenges in managing change toward total quality management Abdul Majid, Abdul Halim HD Industries. Land use. Labor The link and interface between Total Quality Management (TQM) and managing change lay on the ground that TQM is one of the mechanisms for organisational change. Many organisations in both private and public sectors have plunged into implementing TQM that was expected to llead to improved overall performance, but for most, results have been mixed at best. Therefore, this paper discusses the organisational changes that will take place in adopting TQM, how the changes are to be managed and the complexities faced by the organisation in accepting the changes, in terms of organisational structure, system, concepts, behaviour, politics and culture. The structure in which organisational issues are classified into three dimensions or levels-conceptual, system and procedural-derived from the work of Date and Cooper (1993) will be applied throughout this paper as the main basis of discussion. UUM College of Business 2000 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/498/1/Abdul_Halim_Abdul_Majid.pdf Abdul Majid, Abdul Halim (2000) Challenges in managing change toward total quality management. Utara Management Review, 1 (1). pp. 33-41. ISSN 1511-7170 |
| spellingShingle | HD Industries. Land use. Labor Abdul Majid, Abdul Halim Challenges in managing change toward total quality management |
| title | Challenges in managing change toward total quality management |
| title_full | Challenges in managing change toward total quality management |
| title_fullStr | Challenges in managing change toward total quality management |
| title_full_unstemmed | Challenges in managing change toward total quality management |
| title_short | Challenges in managing change toward total quality management |
| title_sort | challenges in managing change toward total quality management |
| topic | HD Industries. Land use. Labor |
| url | https://repo.uum.edu.my/id/eprint/498/1/Abdul_Halim_Abdul_Majid.pdf |
| work_keys_str_mv | AT abdulmajidabdulhalim challengesinmanagingchangetowardtotalqualitymanagement |