Fostering the performance of banks through total quality management (TQM) practices: A bank branches perspective
This article is mainly based on reviewing the available relevant literature of TQM and its implementation in the service sector organizations in general and banking industry in particular. It has been emphasized that banks nowadays have no exception in the competitive business environment from adopt...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/5123/1/E.pdf |