Customer loyalty: The case of mobile phone users in Universiti Utara Malaysia
This research attempts to examine the relationships between service quality, switching barriers and brand image and customer loyalty in the Universiti Utara Malaysia sector. Based on the theoretical model, a comprehensive set of hypotheses were formulated and a methodology for testing them was outli...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/5900/1/Pujawati.pdf |