Empirical investigation on satisfaction and service quality level of radical process change implementation
The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process reengineering (BPR), are being investigated. Furthermore,...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2006
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| Online Access: | https://repo.uum.edu.my/id/eprint/642/1/Hartini__Ahmad.pdf |