APA (7th ed.) Citation

Ahmad, H., & Francis, A. (2006). Empirical investigation on satisfaction and service quality level of radical process change implementation. Universiti Utara Malaysia.

Chicago Style (17th ed.) Citation

Ahmad, Hartini, and Arthur Francis. Empirical Investigation on Satisfaction and Service Quality Level of Radical Process Change Implementation. Universiti Utara Malaysia, 2006.

MLA (9th ed.) Citation

Ahmad, Hartini, and Arthur Francis. Empirical Investigation on Satisfaction and Service Quality Level of Radical Process Change Implementation. Universiti Utara Malaysia, 2006.