Model pengurusan kualiti bagi perkhidmatan teknologi maklumat: Fokus kepada bahagian perkhidmatan pengguna sektor awam
This study is about quality management in the computing services department in the public sector focussing on the IT Services Division (BPTM), User Services Division and Computing Services Division (BPP/BPK). The purpose of this study is to discuss and reveal the concept of quality management where...
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2006
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| Online Access: | https://repo.uum.edu.my/id/eprint/696/1/Mohd_Khalit_Othman.pdf |