Study of young passengers' preference of Kuala Lumpur International Airport service quality
The purpose of this paper is to contribute to the development of a conceptual model of service quality in airports by conducting an empirical investigation into passengers’ expectations for this service industry. The paper is a qualitative exploration of the airport experience from the passengers’ p...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/8428/1/p1446.pdf |