Customer satisfaction and loyalty to rail transit in Klang Valley
The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive st...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/8450/1/p1610.pdf |