Customer satisfaction and loyalty to rail transit in Klang Valley
The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive st...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/8450/1/p1610.pdf |
| _version_ | 1803625614207352832 |
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| author | Kee, Min Hui Zainuddin, Nizamuddin |
| author_facet | Kee, Min Hui Zainuddin, Nizamuddin |
| author_sort | Kee, Min Hui |
| collection | UUM |
| description | The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive statistics, quantitative analysis and Processing for the Social Science (SPSS). Safety is the most important factor which is 100% that customer pay close attention and followed by services level and environment.The findings indicate the positive or negative significant relationships between customer satisfactions and loyalty to environment, services level and safety.In the result, that shown as well as positive significant relationship between environmental, safety, services level concern and satisfaction along with loyalty. |
| first_indexed | 2024-07-04T05:37:04Z |
| format | Conference or Workshop Item |
| id | uum-8450 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:37:04Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | uum-84502016-04-20T04:00:38Z https://repo.uum.edu.my/id/eprint/8450/ Customer satisfaction and loyalty to rail transit in Klang Valley Kee, Min Hui Zainuddin, Nizamuddin HE Transportation and Communications The study investigates users’ satisfaction and loyalty toward services level, safety and environment that provided by the rail transit at Klang Valley.It shown the relationships to customer satisfaction, loyalty, environmental, services, and safety factors. The data was analyzed using descriptive statistics, quantitative analysis and Processing for the Social Science (SPSS). Safety is the most important factor which is 100% that customer pay close attention and followed by services level and environment.The findings indicate the positive or negative significant relationships between customer satisfactions and loyalty to environment, services level and safety.In the result, that shown as well as positive significant relationship between environmental, safety, services level concern and satisfaction along with loyalty. 2012-06 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/8450/1/p1610.pdf Kee, Min Hui and Zainuddin, Nizamuddin (2012) Customer satisfaction and loyalty to rail transit in Klang Valley. In: Simposium Pengurusan Teknologi, Operasi & Logistik (SIPTIK III), 11-12 Disember 2012, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423 |
| spellingShingle | HE Transportation and Communications Kee, Min Hui Zainuddin, Nizamuddin Customer satisfaction and loyalty to rail transit in Klang Valley |
| title | Customer satisfaction and loyalty to rail transit in Klang Valley |
| title_full | Customer satisfaction and loyalty to rail transit in Klang Valley |
| title_fullStr | Customer satisfaction and loyalty to rail transit in Klang Valley |
| title_full_unstemmed | Customer satisfaction and loyalty to rail transit in Klang Valley |
| title_short | Customer satisfaction and loyalty to rail transit in Klang Valley |
| title_sort | customer satisfaction and loyalty to rail transit in klang valley |
| topic | HE Transportation and Communications |
| url | https://repo.uum.edu.my/id/eprint/8450/1/p1610.pdf |
| work_keys_str_mv | AT keeminhui customersatisfactionandloyaltytorailtransitinklangvalley AT zainuddinnizamuddin customersatisfactionandloyaltytorailtransitinklangvalley |