Satisfying customers using total quality management: the mediating role of control systems
The premise of this paper is that Total Quality Management (TQM) must be adopted as a way of life for employees and not just as a slogan per se, so that the intended goal of implementing TQM can be fully realised. In order to internalise the philosophy of TQM into each organisational member, control...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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Universiti Utara Malaysia
2010
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/972/1/Zulnaidi_Yaacob.pdf |