Evaluation of Effectiveness of Implementing Quality Management System (ISO9001:2000) Using BSC Approach in NIGC

The purpose of this research is to evaluate the effectiveness of implementation Quality Management System (ISO 9001:2000) in gas processing plants of National Iranian Gas Company using balanced scorecard approach. More specifically, we chose the balanced scorecard framework to examine five well-know...

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Bibliographic Details
Main Authors: Alireza Alinezhad, Ali Masaeli, Nima Esfandiari, Mona Mirhadi
Format: Article
Language:English
Published: Islamic Azad University, Qazvin Branch 2010-09-01
Series:Journal of Optimization in Industrial Engineering
Subjects:
Online Access:http://www.qjie.ir/article_47_a3b6bfae4a6a8371685970bd37e90f6f.pdf