Comparison of service quality between a small bank and a large bank
This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison.
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project (FYP) |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/8338 |
| _version_ | 1826117563342389248 |
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| author | Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal |
| author2 | Gerrard, Philip |
| author_facet | Gerrard, Philip Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal |
| author_sort | Chai, Cherry Ching Chen |
| collection | NTU |
| description | This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison. |
| first_indexed | 2024-10-01T04:29:19Z |
| format | Final Year Project (FYP) |
| id | ntu-10356/8338 |
| institution | Nanyang Technological University |
| last_indexed | 2024-10-01T04:29:19Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | ntu-10356/83382023-05-19T05:44:55Z Comparison of service quality between a small bank and a large bank Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal Gerrard, Philip Nanyang Business School DRNTU::Business::Accounting::Banks and banking This project compares a small bank (Keppel TatLee) with a big bank (DBS) in terms of the quality of service provided. Various aspects of service quality were explored and taken into account when carrying out the comparison. 2008-09-24T07:20:00Z 2008-09-24T07:20:00Z 2002 2002 Final Year Project (FYP) http://hdl.handle.net/10356/8338 Nanyang Technological University application/pdf |
| spellingShingle | DRNTU::Business::Accounting::Banks and banking Chai, Cherry Ching Chen Lim, Fung Fung Singh, Rajpal Comparison of service quality between a small bank and a large bank |
| title | Comparison of service quality between a small bank and a large bank |
| title_full | Comparison of service quality between a small bank and a large bank |
| title_fullStr | Comparison of service quality between a small bank and a large bank |
| title_full_unstemmed | Comparison of service quality between a small bank and a large bank |
| title_short | Comparison of service quality between a small bank and a large bank |
| title_sort | comparison of service quality between a small bank and a large bank |
| topic | DRNTU::Business::Accounting::Banks and banking |
| url | http://hdl.handle.net/10356/8338 |
| work_keys_str_mv | AT chaicherrychingchen comparisonofservicequalitybetweenasmallbankandalargebank AT limfungfung comparisonofservicequalitybetweenasmallbankandalargebank AT singhrajpal comparisonofservicequalitybetweenasmallbankandalargebank |