An intra-organisational perspective on the role of consumer complaint handling in the UK retail investment regulatory regime (1981-2004)
<p>The thesis examines the determinants of regulatory responsiveness to consumer complaints in the context of third-party complaint handling. In contrast to a rational choice hypothesis, according to which regulatory responsiveness is shaped by external pressures, the thesis hypothesises that...
| Үндсэн зохиолч: | |
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| Бусад зохиолчид: | |
| Формат: | Дипломын ажил |
| Хэл сонгох: | English |
| Хэвлэсэн: |
2006
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| Нөхцлүүд: |