Citizen redress: what citizens can do if things go wrong with public services

Citizen redress: what citizens can do if things go wrong with public services

“Too many members of the public see the way government bodies handle complaints and appeals as being complex, slow-moving, expensive and time-consuming. Whitehall should convince the public that it is putting their needs and expectations first. Better information and greater clarity will not only ma...

書誌詳細
主要な著者:	Dunleavy, P, Margetts, H, Loughlin, M, Bastow, S, Tinkler, J, Pearce, O, Bartholomeou, P
フォーマット:	Report
出版事項:	National Audit Office 2005

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