A Proposed Analytical Customer Satisfaction Prediction Model for Mobile Internet Networks
Subjective method (such as survey, interview,etc.) has been the most common and reliable method used in analyzing customer satisfaction.However, the subjective method is expensive, time consuming, lacks repeatability in real-time and may not capture the technical aspect of the telecoms network serv...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/23572/1/PACIS%202017%201%207.pdf |