Delivering satisfaction and service quality : a customer-based approach for libraries /
Includes bibliographical references (p. 171-175) and index
Hlavní autoři: | , |
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Médium: | |
Jazyk: | eng |
Vydáno: |
Chicago : American Library Association,
2001
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Témata: |
Shrnutí: | Includes bibliographical references (p. 171-175) and index |
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