Delivering satisfaction and service quality : a customer-based approach for libraries /

Delivering satisfaction and service quality : a customer-based approach for libraries /

Includes bibliographical references (p. 171-175) and index

Podrobná bibliografie
Hlavní autoři: 290023 Hernon, Peter, Whitman, John R.
Médium:
Jazyk:eng
Vydáno: Chicago : American Library Association, 2001
Témata:
Reference services (Libraries)
Consumer satisfaction
Popis
Shrnutí:Includes bibliographical references (p. 171-175) and index

Podobné jednotky