The consideration of governance component for ICT services quality (ICTSQ) in Higher Education Institutions (HEIs) context
Today's dynamic development trend and competitive ICT era have seen drastic dependence on ICT usage and services. It drives organization towards improving the performance of its ICT services (ICTS). This is achievable by focusing on the organization's ICT mission and vision which depends...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/57392/1/The%20Consideration%20of%20Governance%20Componentor%20ICT%20Services%20Quality.pdf |